Please note that orders in transit cannot be canceled. However, once your order arrives, you may contact our support team to initiate a return. We will process your refund upon receipt of the returned items.
1.LOST/MISSING PACKAGES
TRARUN is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
2. SHIPPING TIME
Shipping time varies by location. These are our estimates:
United States: 5–10 business days.
Other regions: Delivery time may vary depending on the specific shipping address and local logistics.
*This does not include our processing time of 8 to 16 business hours on weekdays (1 to 2 days on non-business days).
*All shipping times exclude clearance/customs delays
3. ABOUT SHIPPING COSTS
For buyers in the United States, shipping is free.
For buyers outside the United States, please contact us to confirm the actual address to inquire about the specific postage.
4. TRACKING INFORMATION
You’ll receive an email with a tracking number once your order has shipped.
5. MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Contact us
Email: service@trarun.com
Phone: +86 13062472401
